FAQ

Default solution folder, feel free to edit or delete it.

Sierra - How to Upgrade the Client Software
From time to time the Lakeland Library Cooperative (the organization that provides our library catalog service, known as Sierra) will require all library st...
Sun, Aug 9, 2020 8:09 AM
Jamex coin machine shows "No Change" indicator or needs to be refilled
Sun, Aug 9, 2020 8:09 AM
Hoopla Account System Error
If you are helping a patron set up a Hoopla account and you are receiving a system error, check their account for any notations in a barcode field. This i...
Sun, Aug 9, 2020 8:09 AM
How to format a USB thumb-drive
The following is a quick method of deleting files from the shared USB thumb-drive/disk so that tech-savvy patrons cannot recover deleted files. As a matt...
Sun, Aug 9, 2020 8:09 AM
ExacqVision Client - How to upgrade
The following are instructions intended to show you how to upgrade your Security Surveillance Client.  Please note that only key delegates have access to th...
Sun, Aug 9, 2020 8:09 AM
Phone Features and VM Access
Please refer to the 'Getting Started' section of the Solutions page or you can click here to access the 'Phone Features and VM Access' instr...
Sun, Aug 9, 2020 8:09 AM
Printers - How do I get access to Network Printers?
I.T. has been deploying new printers and copiers that now grant staff the ability to easily install their own printer drivers, granting access to these prin...
Sun, Aug 9, 2020 8:09 AM
Room Booking - unrecognized username or password error
A patron receives a message "Sorry, unrecognized username or password." When you are checking for valid card information, expiration date etc., ch...
Sun, Aug 9, 2020 8:09 AM